Shipping Policy
How orders are processed, dispatched, and delivered.
Order Processing
Orders are processed after successful confirmation and may be subject to stock verification, payment review, and dispatch scheduling. Processing times can vary during high-demand periods or public holidays.
Dispatch and Delivery
Delivery timelines depend on the destination, courier availability, and operational conditions in the receiving area. While we aim to dispatch promptly, delivery estimates should be treated as guides rather than guaranteed times.
Customer Delivery Responsibility
Customers are expected to provide accurate address details, reachable phone numbers, and any useful delivery instructions needed to complete the order successfully.
Delays and Failed Delivery Attempts
Delays may occur due to weather conditions, courier capacity, restricted access locations, or incomplete contact details. Where delivery attempts fail because a customer is unreachable or address details are inaccurate, additional coordination may be required.
Inspection on Receipt
Customers are encouraged to inspect their order upon receipt and report any obvious issues as quickly as possible so that concerns can be reviewed without unnecessary delay.