Refund Policy
How refund requests are reviewed and resolved fairly.
Eligibility for Refund Review
Refund requests may be considered in cases such as proven wrong-item delivery, confirmed product defects, incomplete fulfilment, or other verified issues directly linked to the order supplied.
Reporting Window
Customers are encouraged to report concerns as soon as possible after receiving the order. Delayed reports may affect review outcomes where verification becomes difficult.
Review Process
To review a refund request, we may require the order number, customer details, clear explanation of the issue, and where necessary, photo or video evidence. Each case is reviewed individually to ensure fairness.
Approved Refunds
Where a refund is approved, payment is returned through the most suitable available channel within a reasonable processing period. In some cases, replacement or partial resolution may be offered where appropriate.
Non-Refundable Situations
Refunds may be declined where the issue cannot be verified, where the product was used contrary to instructions, or where customer-provided delivery information caused the problem.